How to launch when everyone’s watching

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It’s not easy to hear that your product is ugly.

Or that it’s confusing and out of date.

Sure, the internet has its share of “haters” and trolls who love to hurl dumb insults, but sometimes that negative feedback has merit.

In 2016, I knew the critics were right. JotForm was 10 years old, and our forms were looking tired.

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